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Tecom USA |
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Having options is the key to telecommunications purchasing. |
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Tecom has gathered over 20 carriers nation wide, with multiple products and services to serve you. One call to Tecom and you can have pricing from:
Simply choose the best product for your needs and let the companies compete for your business. Tecom will negotiate with each carrier for the best price and product set. Tecom has a staff of experienced Telecommunications professionals. If you need technical advice our Sales Engineer and Technical Consultants can make sure you are choosing the appropriate technologies to drive your business.
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WHY CHOOSE PAETEC:
*Billing-A notable feature of PAETEC is our extraordinary simplistic and well-designed bill. It allows remarkably easy access to important information. Other carriers may have a very complicated invoice, which makes it difficult to determine if you are being accurately billed, or the ability to detect fraudulent charges. * Customer Service-PAETEC provides dedicated account managers for T-1 customers and above, as well as a live person via toll free number. Other providers utilize automated systems, long holding times or only a web-based system to contact them for issues. *Responsiveness-With other carriers, the install/transition process from previous carrier was troublesome; with PAETEC you have a dedicated Account Team, that coordinates your installation with you. *Price Stability-PAETEC’s acquisitions have varied market expertise, East Florida Communications, Campuslink, Pinnacle, ISG. Therefore, we have multiple profitable streams of income, which spells stability and helps us control our costs to be able to provide excellent pricing. *Escalating Costs-An interesting feature of PAETEC is the fact that we are a “smart build” communications provider. This means that we combine leased local fiber, transmission facilities and unbundled service component with our technologically advanced switches that PAETEC owns and operates. This enables us to lower capital expenditures, enter new markets quickly, selectively target service areas and customers, and negotiate unbundled services from multiple fiber providers at costs lower than if we built our own. This allows us to provide you with incredibly reliable service at fantastically competitive rates. *Business Continuity-PAETEC sets the customer up for success incase disaster strikes. PAETEC uses programs such as Direct Trunk Overflow, and Tru Advantage for redundancy and or network failure. *Investment Protection-An innovative service of PAETEC is our Equipment for Services Program, PAETEC can subsidize some or all of your equipment purchases in exchange for network services, allowing you to receive PAETEC service and upgrade your infrastructure with little to no expense. *Manageability-The PAETEC On-Line web portal offers on-line features management to the customer; circuit utilization reports, account information and also gives you the ability to personally change your ring to numbers for 800 service as well as your account codes. All of this is accomplished without the need to contact anyone directly giving you individual control of your account. PAETEC’s MISSION STATEMENT PAETEC’s corporate mission is to be the most customer and employee-oriented business in any market is serves. This challenging objective has led to financial stability and profitability in a market that has otherwise suffered dramatic losses during the same time period. AWARDS 2006 Selling Power Magazine-Telecommunications Sales Organization of the year 2006 Frost and Sullivan Award-For business development strategy leadership within the Financial Services Industry
2005 American Business Ethics Award-Most business
ethical mid-sized company in 2004 Rochester NY top 100 Companies List-Placed 10 2004 INC Magazine-Featured article 2004 Phoenix Award-For succeeding in the competitive telecommunications industry 2003 Deloitte Fast 500-#2 fastest growing technology company in North America NETWORK Voice Network-Lucent 5ESS Switches Data Network-Cisco Powered Network VoIP/SIP Trunking-Lucent Plexus Soft Switch DACS-Alcatel Fiber Network-Alcatel TESTAMENT TO QUALITY 1. Becoming the first telecommunications company to achieve ISO 9001:2000 certification across all functional areas. 2. Maintaining this rigorous, third-party ISO certification year after year since 1999 3. Regional Customer Advisory Boards. 4. Implementing Six Sigma, a methodology used to measure and improve our company’s operational performance. INNOVATIVE OFFERINGS § PAETEC’s Equipment for Services o This program has funded over 40 million dollars worth of equipment. § PINNACLE Software Solutions o Invoice Manager o Cost Manager o Operations Manager o Switch Manager o Hosted and Managed Services § CAMPUSLINK (Program designed for University applications) o Student and Faculty communications billing and management programs § INTEGRATED SOLUTIONS GROUP (ISG) o Interconnect solutions PAETEC ONLINE PAETEC provides to each customer, at no charge, 24 x 7 secure access to a password-protected account on PAETEC Online (https://PAETEConline(or what ever it will be).PAETEC.com), PAETEC's web-based customer information system. Available information includes the following: § Pay their bill online, access past and present payment history, and verify rates § Change toll-free ring-to-numbers, manage account codes, and activate new services § Analyze circuit utilization and troubleshoot possible routing issues with a full suite of network tools § View trouble ticket history and status § Obtain more than 20 real-time reports from network utilization to billing and account detail § Monitor service usage patterns to make critical decisions regarding their network and business operations A demo account on PAETEC Online can be accessed as follows: Login to https://webfront.PAETEC.com/ Login as a Customer Account Number: 51 Password: ____________ KEY EVENTS TIME-LINE |
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